I’ve published a long-ish article on the WritersUA site where I describe techniques for user assistance that let the user participate. It starts with simple techniques such as comments and moves towards community documentation efforts. Please read and share Putting the User in User Assistance. I’d love to hear what you think about these techniques.
What traditions would you give up?
Wow, Pepsi is not going to air an advertisement during the Super Bowl for the first time in 23 years, according to the Financial Times. They say, “With a major digital campaign that features its own website and a heavy presence on Facebook, PepsiCo is betting that a more interactive approach will resonate with consumers […]
Email feedback mechanisms for online help
Email has become a universal conversation mechanism for business to business notification, customer to business communication, you name it. If you’re not doing so already, you can add email links so that readers can send emailed feedback to your technical documentation team. With advanced mailto markup you can automatically enter a subject line, indicate who […]