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January 4, 2010 by annegentle

Context and behavior

I appreciated SocialText’s Ross Mayfield describing the various levels of interaction in his One on One interview with Fierce Content Management. The interview reminds me that social context alters behavior and motivations. Think of an intranet situation, where interactions are between bosses, colleagues, direct reports, and coworkers. The goals in this context are to increase […]

Filed Under: social media, wiki, work Tagged With: content management, content strategy, contributions, generations, Groundswell, Second Life, wiki

January 2, 2010 by annegentle

New year, new look

New year, new look

If you’re visiting the site rather than reading this post through a feed reader, you’ll notice some changes to the look of the site. I’m using the Excellence theme from BlogOhBlog with some tweaking. While the theme enables ads, I’ve decided not to offer ads on my site. In place of the ad images, I’m […]

Filed Under: social media Tagged With: design, hand-drawn, theme, web, WordPress

December 31, 2009 by annegentle

Language and socializing online

Lionbridge (a translation and localization firm), is conducting a survey to learn which social networking sites people around the world use the most, whether they’re using them for business or personal use, and in which languages. They’re trying to get as many people as possible, regardless of industry, organization type, geographic location, to complete the […]

Filed Under: social media Tagged With: language, social media, survey, translation

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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