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March 29, 2020 by annegentle

Conversation and Community, now available as a free ebook!

Conversation and Community, now available as a free ebook!

I started writing the first edition of the book about social media ideas for technical writing projects in 2008 and published it with XML Press in 2009. We created a second edition in 2012 and as I look back, we could probably have done an edition every year with the pace of change in social […]

Filed Under: social media

April 20, 2019 by annegentle

Tips for publishing Python Sphinx with Free Hosting on GitHub Pages

Tips for publishing Python Sphinx with Free Hosting on GitHub Pages

Here’s a new article on the Docs Like Code site, titled “Yes You Can Use GitHub Pages with Python Sphinx.” If you’re familiar with GitHub Pages, you may also know that by default it builds Jekyll sites and uses selectable Jekyll themes. Jekyll itself mostly publishes with Markdown. For fans of Python Sphinx and the […]

Filed Under: social media Tagged With: developer, documentation, python, sphinx

January 1, 2019 by annegentle

Hone your writing skills or specialize? Observations from 2009

Hone your writing skills or specialize? Observations from 2009

Never permit a dichotomy to rule your life, a dichotomy in which you hate what you do so you can have pleasure in your spare time. Look for a situation in which your work will give you as much happiness as your spare time. Pablo Picasso Someone pointed out a bit of a dichotomy in […]

Filed Under: content strategy, social media, techpubs, writing Tagged With: technical writer career, technical writer jobs, technical writing, technical writing career, techpubs, writing

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Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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