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January 11, 2008 by annegentle

Wikipatterns, the wiki, the book, teh awesome

I’ve gotten a review copy of WikiPatterns (the book) in the mail and I want to review it here and make sure everyone who reads my blog knows about this book and the WikiPatterns website. It’s a guide to getting the most out of your wiki and the most from collaboration with the people you […]

January 3, 2008 by annegentle

Look out, updated headshots are coming

The headshots I’ve been using (including the one that stays on my blog at talk.bmc.com) were taken by my husband one morning before work. In fact, my son is on my lap in one of the ones that didn’t make it to the “released” state. 🙂 Since those were a few years old, I decided […]

December 8, 2007 by annegentle

Saturday extra – Christmas spirit in Austin, Texas

It was easily 80 degrees in Austin today, but I so enjoyed a Christmas performance tonight despite the lack of cold or snow. The Yellow Tape Construction Co. is putting on The Ultimate Christmas Musical – The Musical at the Salvage Vanguard Theater off I-35 near the University of Texas in Austin. I laughed and […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]