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October 21, 2011 by annegentle

Google Summer of Code Doc Summit Stories

Google Summer of Code Doc Summit Stories

On my way to the airport after an intense and enjoyable three day session with four open source projects writing a book apiece, I wonder if I have any more words to write down. The group I worked with had 14,000 words in the system by day two. I feel I need to try to […]

Filed Under: social media Tagged With: doc sprint, open source

July 14, 2011 by annegentle

Social Support and Documentation Communities

Stories of Social Media Sticking in Unlikely Places Saying, “No one reads the manual” just doesn’t hold water any more. Social technology has intersected even the classic user manual. There’s always someone who will read a book. But their true motivation may be a desire to become an expert on a forum or on Twitter, […]

Filed Under: social media, techpubs, tools Tagged With: community documentation, documentation, social media, social networking, support

May 4, 2011 by annegentle

Twitter’s Value to Technical Communication

Some responses to an inquiry I got via email from a student at the University of Minnesota in the Scientific and Technical Communication program. Thanks Mary, for asking nice thought-provoking questions! 1. What do you think is the value of Twitter compared to other forms of communication? To me, the value of Twitter is that […]

Filed Under: social media

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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