On my way to the airport after an intense and enjoyable three day session with four open source projects writing a book apiece, I wonder if I have any more words to write down. The group I worked with had 14,000 words in the system by day two. I feel I need to try to […]
Social Support and Documentation Communities
Stories of Social Media Sticking in Unlikely Places Saying, “No one reads the manual” just doesn’t hold water any more. Social technology has intersected even the classic user manual. There’s always someone who will read a book. But their true motivation may be a desire to become an expert on a forum or on Twitter, […]
Twitter’s Value to Technical Communication
Some responses to an inquiry I got via email from a student at the University of Minnesota in the Scientific and Technical Communication program. Thanks Mary, for asking nice thought-provoking questions! 1. What do you think is the value of Twitter compared to other forms of communication? To me, the value of Twitter is that […]