From “Creating Passionate Users,” Kathy Sierra follows up to her “let marketing write the manuals” post Her post on “Creating Passionate Users” is a long one but well worth reading — How to get users to RT*M. Since this is a G-rated blog, apologies for the known acronym. Let’s say it stands for “Read The […]
What if users wrote the manuals?
A real world look at wikis with Wikipedia as the case study… who is creating that content, anyway? Inner gang? Mini empires? Am I talking about the online encyclopedia, Wikipedia? Why yes, yes I am. I’m reading “Who Writes Wikipedia” which is a study on how Wikipedia is edited and maintained. Is it really “a […]
Turning information into DITA topics
What would you do to make this particular type of content into topics? I’ve been looking at content at BMC and determining whether it belongs in a concept, reference, or task topic using DITA’s definition of a topic. I had one particular item that seemed like it could be arranged in several different ways with […]