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August 1, 2006 by annegentle

Evaluating XML editors for DITA

Notes from the July 2006 Central Texas DITA User Group meeting At this month’s meeting, Don Day discussed “More than just another XML editor” to help us all with editor evaluations that are specific to DITA support. Our summer series of topics have been centered around tools, and next month a Quadralay rep will present […]

Filed Under: DITA, talk.bmc Tagged With: Darwin Information Typing Architecture, DITA, DITA editor, XML editor

July 28, 2006 by annegentle

Happy Sysadmin day!

Show your support and appreciation for all the sysadmins who keep your email (and other business services) in tiptop shape My sysadmin husband asked me this morning what I’m getting him for System Administrator Appreciation Day and I drew a blank. But now I know, the last Friday in July (July 28th for 2006) is […]

Filed Under: talk.bmc Tagged With: Sysadmin Day, System Administrator Appreciation, System Administrator Day

July 27, 2006 by annegentle

Eating our own dog food, or sipping our own champagne

How we strive to achieve BSM at BMC Eating your own dog food. The phrase comes from the early television advertising genre when people would ask, but will the dog eat the food? Today it’s categorized as a computer jargon phrase, well-documented in a Wikipedia entry, describing how software companies and other industries try out […]

Filed Under: talk.bmc Tagged With: BMC Performance Manager, BSM, Business Service Management, Change Management, dog food, eating one's own dog food, Remedy, Remedy AR System, scheduling, software test lab, white paper

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Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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