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June 12, 2007 by annegentle

Rob Houser’s review of the new RoboHelp, the first release by Adobe after they acquired Macromedia

I found this great review of RoboHelp by Rob Houser, who went to Miami of Ohio in the Master’s of Technical and Scientific Communication program two years ahead of me While on maternity leave, I read through the lengthy and informative What’s New in Adobe RoboHelp 6? even though I don’t use RoboHelp. I like […]

June 6, 2007 by annegentle

Word visualizations are very useful

I received a pointer to the Visual Thesaurus in response to my web visualizations post and I had to blog about it. Thanks for the link, Carla! Take a look at the visual thesaurus at http://www.visualthesaurus.com/. Enter a word and it shows synonyms with lines, and antonyms with dotted lines, plus when you put your […]

June 5, 2007 by annegentle

Watching web goings-on live with visualizations

Watching activities live on the internet, especially in the Web 2.0 space, offers endless entertainment. I have a fascination with the “live” sites where you can visualize what’s going on across an entire site such as Twitter, Flickr, Digg, or Del.icio.us. It appears to be mostly for entertainment value, although I’m sure that researchers and […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]