talk.bmc | Just Write Click

June 23, 2006 by annegentle

Troubleshooting tip for the DITA Open Toolkit installation

Finally figured out the fix for my DITA Open Toolkit “resource/messages.xml” not found error Thanks to David Brainard for figuring out the basic problem! At BMC, we all have a Documentum client installed on our desktops, so with the 4i client, my Classpath contained C:\Program Files\Documentum\Shared\dfc.jar. Apparently there is a collision of some sort between […]

June 22, 2006 by annegentle

Acapulco, Baby!

Just returned from a neat Corporate Recognition Event BMC Software rewards its Research and Development employees with inspiring trips and this year I was honored to be selected to go! We took over 400 pictures and I’m still sorting through them all online, but here are a few pictures. What did I learn while I […]

June 14, 2006 by annegentle

Tips for those pesky vssver.scc files

Batch changes to mark files as hidden makes life a little easier when using Visual Source Safe and Dreamweaver to edit HTML files I author online Help in Dreamweaver and use Visual Source Safe (VSS) to store the HTML content files. When you use VSS, each directory contains a vssver.scc file for version tracking. That […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]