talk.bmc | Just Write Click

May 23, 2006 by annegentle

SplunkBase – tag your IT

A wiki as a technical information repository, for sysadmins by sysadmins Cote passed along SplunkBase to me a while back as an example of a wiki that houses technical information, and it looks like Slashdot got a hold of SplunkBase early in April with SplunkBase Brings IT Troubleshooting Wiki to the Masses. I had challenged […]

May 18, 2006 by annegentle

Learning more about DITA

Learning about how to get started with DITA and a trivia item for fun Jen Linton, the co-author of Introduction to DITA:Getting Started with the Darwin Information Typing Architecture is in Austin to teach the DITA Getting Started workshop hosted by BMC Software. I’m attending along with several of my co-workers, and we’re all learning […]

May 15, 2006 by annegentle

Celebrating moms and parenthood in the workplace

Parenting, does it make you a better employee? We celebrated Mother’s Day in the U.S. yesterday, and I came across an article that I enjoyed. I thought I’d share in celebratation of moms and parents everywhere. This USA Today article, Do moms make better managers? is a great read because it is brutally honest about […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]