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March 23, 2006 by annegentle

How to create help files for custom BMC Performance Managers

Cross-platform browser HTML-based help is built right in to the SDK for BMC Performance Manager All this is documented in the Controlled Availability release of the BMC Performance Manager Software Development Kit (SDK), but I thought I’d write it up here as well, hoping it’s helpful. Contact your sales rep if you want more information […]

March 22, 2006 by annegentle

RSS Roundup

I’ve been reading and learning about RSS (Really Simple Syndication) lately and thought I’d share RSS must be hitting the big time since Microsoft will support RSS reading in the new version of Internet Explorer, IE7. Charlie Wood (he’s an enterprise RSS expert here in Austin) has already noticed that IE7 won’t be supporting password-protected […]

March 17, 2006 by annegentle

SXSW Interactive 2006 takeaways

South by SouthWest Interactive is done, what did I learn? This year’s Interactive conference was interesting to say the least, because I was too sick to attend two day’s worth of sessions. So, I’ve been listening to the podcasts of the sessions I really wanted to go to but missed. The fine folks at SXSWi […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]