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June 1, 2007 by annegentle

Using the del.icio.us bookmarklet button

With del.icio.us, you can collect your favorites or bookmarks on the web, tag them with keywords, and then access them from any computer. I have stopped using all other bookmarker tools and have imported all my favorites into del.icio.us. IE 7 is installed on my home computer (but not my work computer) and I recently […]

Filed Under: talk.bmc Tagged With: bookmarks, del.icio.us, IE7, Internet Explorer buttons, tagging

May 24, 2007 by annegentle

Emergent and Emerging Technologies

What are some of the emerging technologies in IT? I was asked recently about blogs or websites that discuss emerging technologies especially as related to IT and business service management. Now, when I hear the term “emergent technology” (Is emergent even a word?), the ones that come to mind immediately are engadget.com and gizmodo.com, but […]

Filed Under: talk.bmc Tagged With: Business Service Management

May 19, 2007 by annegentle

Usability and inline links in user assistance systems

Examining DITA’s linking and usability In this month’s Central Texas DITA User Group meeting, we had an excellent presentation about linking using DITA maps and relationship tables by Scott Stark from IBM. He’s located in Austin and supports about 150 writers in California. His presentation is available for download from the Files section (membership required) […]

Filed Under: talk.bmc Tagged With: context linking, DITA, inline linking, link management, link usability, relationship tables, search engine friendly, search engine optimization, SEF, SEO, usability

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Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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