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February 22, 2006 by annegentle

Best practices in tech comm for fit in the organization

Discussion of where a tech pubs department best fits in a company, and what staffing levels are best suited for success This post is another part in a series about best practices in technical publications for software companies. Other posts include “ Questions for best practices in technical publications” and “Best practices for document management […]

February 20, 2006 by annegentle

DITA from the trenches

Information Architect from IBM, Kristin Thomas, presented to the Central Texas DITA User’s Group meeting last week, and here are my notes. Here are my notes from the February Central Texas DITA Users Group meeting. You can join the Yahoo Group for our user group at http://groups.yahoo.com/group/ctdug/. There were about sixteen of us in attendance. […]

February 17, 2006 by annegentle

An ITIL-centric search engine

Dr. ITiL tipped me off to a specialized search engine for ITIL There’s a new research tool for those of us learning about and researching ITIL (Information Technology Infrastructure Library). You can find it at www.ITServiceToday.com. I’ve used it and I like the categories it gives you to search within — like Google’s Images, News, […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]