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November 17, 2005 by annegentle

Delayed report from the BMC Forum about Discovering Configuration Items (CIs)

Observations on discovery technology based on sitting in on the BMC IT Discovery Suite presentation at last month’s BMC Forum Tools for discovering your IT assets are a new area to me, so if I get the technology all wrong, let me know. I attended this session Wednesday of the BMC Forum after having breakfast […]

Filed Under: talk.bmc Tagged With: Asset management, BMC Forum, Configuration Item, Configuration Management Database

November 15, 2005 by annegentle

Specifications are important, or are they?

Lately I’ve seen several good articles or tidbits about specifications and was surprised to see some hatred for them You know, specs. That short little list of things that is supposed to be the technical description of a product. I just read this New York Times article of the commandments to electronics manufacturers and it’s […]

Filed Under: talk.bmc Tagged With: Canon 1DS Mark II, CCD sensor, digital cameras, evaluating electronics, megapixel, usability

November 10, 2005 by annegentle

How do you evaluate software?

Discussing one evaluator’s perspective and looking for other evaluation methods I use Google Answers for research questions on occasion, by typing in some keywords and then browsing through already-asked or already-answered questions. I believe you could look for business trends by browsing through the Business and Money section of Google Answers periodically. It’s a definite […]

Filed Under: talk.bmc Tagged With: evaluating software, Google, Google Answers, software evaluation, technical writing

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Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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