I helped process 8,400 pounds of food BMC is generously allowing employees to take paid time to volunteer for Hurricane relief. So a group of us tech writers volunteered at the Capital Area Food Bank in Austin. They distribute food and grocery items to agencies and hurricane evacuees every day. Nearly all of the warehouse […]
Real users
Becoming a true user advocate Of course, as soon as I post about profiles, I read a great blog post about being sure you put real users in your head. While personas are helpful, they are only helpful to a point. It’s much more important to know your users personally and know real people that […]
Apollo 13 and ITIL
Hey, wow, someone uses the Apollo 13 story for ITIL training In a previous post I talked about the “Ah ha!” use of a sock by the engineers guiding the Apollo astronauts. Apparently someone has created a simulation training using the Apollo 13 mission as a use case. From Apollo 13 – an ITIL case […]