Where I muse about personas and technical writing It is exciting when something relevant to your job hits the mainstream news sources. In my case, Best Buy’s use of personas to help create empathy and understanding of customers was a concept I could relate to immediately. I want to share it with others who may […]
ITIL is dead. Long live ITiL.
Just kidding. ITIL is far from dead, and here’s some proof. “ITIL is dead” said the sign hanging in the network ops group at Nationwide Insurance in Columbus, Ohio. Take a look at this article on how it’s going in the trenches of ITIL adoption. The article is “ IT pros share their tales of […]
Demystifying diet Coke and ITIL
Where I connect diet Coke and ITIL, oddly enough At my office, our Coke machines are on free vend. What a great employee benefit for a diet Coke drinker like me. It’s my coffee substitute. Unless I’m going to be giving a presentation (ItalktoofastwhenIdrinkcaffeine), I drink a lot of diet Coke. I’m very excited to […]