talk.bmc | Just Write Click

October 6, 2006 by annegentle

Learning more about identity management

Today I noticed a link from the bmc.com website to an identity primer of sorts, and found a bunch of information on how to run an identity aware business. Somesh Singh’s podcast is one offering and well worth listening to. On an introductory level for web identity, I just watched the neatest presentation from OSCON […]

October 4, 2006 by annegentle

A new DITA Open Toolkit release and brand new DITA newbie blog

A couple of blog-worthy items in the DITA world Just announced last week, the DITA Open ToolKit has a version 1.3 release available now. One exciting addition for those of us who have struggled with the installation process is an all-inclusive installation package for the Open Tool Kit with everything but Java. Robert Anderson describes […]

September 29, 2006 by annegentle

ITIL blog roundup

I offer a collection of ITIL links For your Friday reading and perusal or for bookmarking and saving for later: Office of Government Commerce, originators of ITIL, homepage: http://www.itil.co.uk/ Real World ITIL blog: http://blog.evergreensys.com/ IT Skeptic blog: http://www.itskeptic.org/ ITIL Community forum: http://itilcommunity.com Dr. ITIL blog: http://www.dritil.blogspot.com/ An ITIL project in the real world blog: http://itil4real.blogspot.com/ […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]