techpubs | Just Write Click

June 30, 2016 by annegentle

Influencing community documentation contributions

After a week with leaders in the OpenStack community, taking leadership training, I’m inspired to write up ideas from Influencer: The New Science of Leading Change. For me, who needs to make the most out of community efforts, the idea that no one likes being told what to do was a familiar phrase. Rather, compel […]

May 19, 2015 by annegentle

Treat Docs like Code: Doc Bugs and Issues

This is a follow on to a post on opensource.com about using git and GitHub for technical documentation. In the OpenSource.com article, I discuss reviews and keeping up with contributions. This post talks about fixes and patches. What about doc issues in GitHub, how do you get through all those? In OpenStack, we document how to triage […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]