techpubs | Just Write Click

December 29, 2013 by annegentle

A Few of my Favorite Things for 2013

This year has been filled with interesting finds, discoveries, and productivity. Plus oxford commas! Here are my favorite things for 2013. The Hunger Games trilogy, because it’s like a window into a mind of a smart writer who writes with purpose. The Documentation chapter of the Developer Support Handbook has to be one of my […]

November 18, 2013 by annegentle

Who Wrote OpenStack Havana Docs?

I know, I know, OpenStack is too obsessed with statistics for contributors. I agree! I want to rise above it but the trend release-over-release for docs is way too tempting for me in my research lab for documentation. So allow me to indulge in some analysis that is similar to my post about this last […]

September 17, 2013 by annegentle

OpenStack DocImpact Flag Walk-through

In our unconference sessions at OpenStack Docs Boot Camp, we talked about integration with development, the DocImpact flag, and I came up with these guidelines for what a DocImpact commit message should contain. I wanted to talk about it here on my blog before posting to the wiki to see if I’m missing anything crucial. […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]