After a Q&A on the Facebook discussion page for my book, Sarah Maddox and I had an additional email exchange talking about the difficulties people face when using wikis for documentation. I believe that many wikis are in the range of “content management systems” or moving in that direction. But there are many difficulties in […]
I Am Who I Am
I’m late to write up my thoughts on Gordon Mclean’s post, Strange Bias, but I give him a belated thumbs up for great self-inspection and data query in the post. My take? I read ““Why James Chartrand Wears Women’s Underpants” on Copyblogger in December. It’s a great survivor story that you should read in its […]
Focus on the User
I’ve published a long-ish article on the WritersUA site where I describe techniques for user assistance that let the user participate. It starts with simple techniques such as comments and moves towards community documentation efforts. Please read and share Putting the User in User Assistance. I’d love to hear what you think about these techniques.