It’s quite easy to vote online for STC officers, just dig out the email you received from stc_election@stc.org that has your STC identifier and password, click the link to https://eballot.votenet.com/stc, and enter your ID and password. Once you’re on the voting site you can click through on the ballot to read each candidate’s position statements. […]
You’ve got Google Site Search data, now what?
I’ve been collecting decent search data for only about three months now, after an initial misconfiguration. Since we have multiple help sites and multiple search engines, some of the data from the early months of implementation isn’t as useful – for example, I didn’t have the code quite right for stripping out the parameters from […]
Twitter for usability testing or doc testing? Sure, here’s how

My coworker went to SXSW Interactive this year, and I merely went to lunch with people near SXSWi and followed the #sxswi Twitter stream, and now I am browsing through the sketchnotes. I went to BarCamp Austin on Saturday and presented about FLOSS Manuals and the Book Sprint methodology we’ve been experimenting with. It went […]