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November 26, 2008 by annegentle

Post-undergraduate paths and careers

I recently read Tom Johnson’s post in response to an English and technical writing undergraduate major considering either law school or a pursuing more education in technical communication. Rather than post a comment, I thought I’d write a post on my blog as a trackback. Isn’t that what blogs are for, after all? As a response […]

November 4, 2008 by annegentle

Structured Wikis and Software Engineering – Documentation Throughout the Process

Lisa Dyer and I have co-authored another paper about structured wikis, using DITA as the structure for the wiki. The paper contains specific ideas about using wikis both internally and externally for software engineering processes and software documentation. Our assertion is this: While either waterfall development methods or Agile development methods could benefit from the […]

October 29, 2008 by annegentle

Keeping up with Technology + Learning and DocTrain East

I’m eagerly awaiting blog entries and Tweets from DocTrain East – Adam Hyde, the founder of FLOSS Manuals, is presenting about user-generated content (although we’d call it community-generated content I suppose). Subtle difference I’ll have to blog about sometime. 🙂 I’ve been reading the DocTrain Tweme page at http://twemes.com/doctrain and it looks like everyone is […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]