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October 7, 2017 by annegentle

How Cisco Uses DevOps-friendly Publishing for Dev Docs

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

September 20, 2017 by annegentle

Podcast interview talking about docs as code with Ellis Pratt of Cherryleaf

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

July 30, 2017 by annegentle

How to use Jekyll for Version Drop-down Menus

“Surely I’m overthinking this,” I kept saying to myself, impatiently waiting for a solution to appear before my eyes. I learned that it’s tough to create versioned content with a static site generator, while making sure that the source control system does the version tracking and scripts do the build automation and your theme doesn’t […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]