Stories of Social Media Sticking in Unlikely Places Saying, “No one reads the manual” just doesn’t hold water any more. Social technology has intersected even the classic user manual. There’s always someone who will read a book. But their true motivation may be a desire to become an expert on a forum or on Twitter, […]
Observations from the Open Help Conference
I attended the Open Help Conference in lush, green, over-20-inches-of-rain Cincinnati over the weekend and learned so much. I wanted to share my observations in a longer format than the 140 characters I used sporadically during the conference. First of all, if you want to read through the presentations, we’ve gathered them on the Open […]
Crowdsourcing Inquisition
I consider myself a curious person. I was constantly questioning as a kid, much to the chagrin of my fifth grade teacher. I recall that he wrote in my yearbook, “Keep asking questions, but when you ask, listen and learn.” How fortunate I could become a professional technical writer, where curiosity and asking “how does […]