Talk about clouds, hybrid clouds, private clouds, and suddenly throw in software as a service and platform as a service, and you might be wondering, what does it mean? Whoa double rainbow, as some would say. I wanted to put some perspective on the cloud for technical communicators. I’ve had a great guest blogger post […]
OpenStack Doc Sprinting
What a week! I’m recovered and finally able to reflect on our recent OpenStack Design Summit. As you may have seen on the OpenStack Blog, we gave out three documentation awards to those who made a difference in the latest OpenStack release, Austin, by contributing documentation either on Etherpad or by submitting images or writing […]
Web Analytics for Technical Documentation Sites
I’m studying different help sites and applying web analytics. I wanted to write up some of the processes, potential wins, and possible short comings of web analytics for technical communication. When I spoke with a few Google technical writers at the STC Summit, one of them confirmed that their performance reviews include a web analytics […]