I did it! I passed and received my individual qualification (IQ) for Google Analytics. Hurray! And Whew! The site offers a way to look up people who have passed their IQ test so you can verify if someone has it (here’s mine). I wouldn’t call myself an expert yet, since I think expertise comes with […]
Wikis for technical documentation – Cliff’s Notes
If there ever could be a Cliff’s Notes for the wiki chapter of my book, I think I’m writing it now. I’ve been working on a great project with MindTouch. I visited them for a focus group with other technical communicators and technical support pros back in February in San Diego. We had open source […]
Hurdles and Hardships using Wikis for Technical Documentation
After a Q&A on the Facebook discussion page for my book, Sarah Maddox and I had an additional email exchange talking about the difficulties people face when using wikis for documentation. I believe that many wikis are in the range of “content management systems” or moving in that direction. But there are many difficulties in […]