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April 21, 2017 by annegentle

How Balsamiq Solved Static Site Challenges with Code

Leon Barnard from Balsamiq wrote up a great series of challenges and solutions for the docslikecode.com website. His lessons learned are super helpful for all of us: Challenge #1: Documenting multiple product versions Challenge #2: Adding play/pause to animated GIFs Challenge #3: Giving the list pages a makeover He summarizes the series best in his […]

February 28, 2017 by annegentle

Announcing: Docs Like Code

The ebook is now available on Lulu.com! Updated to add: now available in paperback and ebook on Amazon, iBooks, Nook, and Kobo. Much appreciation to the people and teams who made this possible. Diane Fleming and Kelly Holcomb wrote and edited with me and worked tirelessly to craft this collection of inspiration, use cases, and […]

December 10, 2016 by annegentle

Remodeling documentation

An article I wrote on docslikecode.com website: A few years ago we went house-hunting in Austin, Texas. One house was so popular during the first showing, there were six back-to-back appointments. We waited in the driveway while another couple toured it. Once they left, we could quickly go through it while another prospective buyer waited […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]