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September 26, 2016 by annegentle

Introducing Docs Like Code

I also have a side project called Docs Like Code. The site is specifically focused on best practices and lessons learned about applying software dev techniques and tools to software documentation. I want to learn and teach at the same time as I keep exploring this space. If you want to see a bit of […]

July 30, 2016 by annegentle

Reflecting and making: Inspiration in Ann Arbor this summer

I’ve written up my experiences at a leadership training class for OpenStack in Ann Arbor this summer. You can read more on the OpenStack blog. We also had the opportunity to tour a maker space close to the training center, Ann Arbor’s Maker Space, and wow, it is neat. Comparable to a monthly gym membership […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]