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October 14, 2008 by annegentle

Web Content Blogging at Duo Consulting

I’ve been writing blog entries related to web content, content management, and pretty much anything that catches my eye as related and relevant to web-based goods over at blog.duoconsulting.com. I thought I’d pull a collection together for my blog readers to browse as you wish. “What are you working on?” “On what are you working?” […]

September 29, 2008 by annegentle

My DMN Communications Podcast Now Available

Scott Nesbitt and Aaron Davis have a great podcast show called Communications with DMN. I love these guys’ “brand of insanity” as Scott puts it. We had a great time talking about wikis, FLOSS Manuals, and the recent One Laptop per Child BookSprint for about an hour. They had prepared at least two pages of […]

September 24, 2008 by annegentle

FLOSS Manuals BookSprint captured in video

Talk about user-created content. I’ve become a video producer, amateur being the kindest description I can come up with for myself. I haven’t been posting as much lately because I’ve been working on this video to describe FLOSS Manuals and the recent BookSprint. Take a look and let me know what you think. Looking at […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]