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September 5, 2008 by annegentle

Where do you start conversations?

The biggest mistake is believing there is one right way to listen, to talk, to have a conversation – or a relationship. – Deborah Tannen There are new social media tools being invented all the time, and traditional websites are also finding ways to incorporate tagging, sharing, and other collaboration helpers in their content. I […]

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September 1, 2008 by annegentle

BookSprint – results!

BookSprint – results!

What a week it was. I’m tired but very proud of what we accomplished. We wrote seven manuals for One Laptop per Child in a week: one for Sugar, the operating system, one the XO, which is the hardware for all of the deployments for One Laptop per Child, and manuals for five Activities: Browse, […]

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August 11, 2008 by annegentle

A summer experiment with Google AdWords

This summer I had fun writing an article about writing AdWords ads – and seeing if I could use the AdWords network to sell my presentation audio and slide deck, A Technical Writer’s Role in Web 2.0: Wiki-fy Your Doc Set. The article is availabe on TheContentWrangler.com site – Managing Small Content:Counting Characters. Here’s an […]

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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