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November 16, 2008 by annegentle

OLPC Book Ready for G1G1!

Tomorrow, Monday, November 17 is the launch of the new Give One Get One campaign for 2008 – meaning, once again you can buy your very own XO laptop. The tagline for this year is Give a Laptop. Get a Laptop. Change the World. You can buy yours at amazon.com/xo. All our community author’s work […]

November 4, 2008 by annegentle

Structured Wikis and Software Engineering – Documentation Throughout the Process

Lisa Dyer and I have co-authored another paper about structured wikis, using DITA as the structure for the wiki. The paper contains specific ideas about using wikis both internally and externally for software engineering processes and software documentation. Our assertion is this: While either waterfall development methods or Agile development methods could benefit from the […]

October 16, 2008 by annegentle

DITA Meets Wiki – Output DITA to Wikitext

A few years ago I wrote a blog entry on talk.bmc.com about combining DITA’s structured authoring principles with wiki’s collaborative, quick authoring style. The subtitle is “Darwin Information Typing Architecture, Meet Wiki” and I think that’s still appropriate. For quite some time, it was in the top ten on Google when searching for “DITA wiki” […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]