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November 7, 2007 by annegentle

Wiki-fy your doc set – slides available

My presentation at the Austin STC community meeting went well last night with nearly 40 attendees and even a pair of writers from San Antonio. I really appreciate the warm welcome everyone gave me. I used Google Presentations at docs.google.com to create the slides. I’d say it worked really well plus I could print handouts. […]

November 6, 2007 by annegentle

Publish to wikitext with WebWorks – from Word or Frame

I’m attending as many sessions as I can at the Quadralay WebWorks User Conference – called the WebWorks RoundUp. Right now I’m listening to a great demo using WebWorks to publish Word or Frame source files to wikitext. Start with WIF The WebWorks wiki defines WIF as WebWorks Intermediate Format – basically their Document Type […]

November 1, 2007 by annegentle

A Technical Writer’s Role in Web 2.0 – Wiki-fy Your Doc Set

Next week I’m speaking at our local Austin STC meeting about wikis and technical documentation. Here’s the relevant information if you’re in the area. Interestingly, Scott Abel of The Content Wrangler is giving his Web 2.0 talk at the Quadralay WebWorks RoundUp that afternoon as well. It’s a Web 2.0 world for tech pubs folks […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]