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July 4, 2007 by annegentle

Contributing to wikis as a technical writer

I’ve been researching an article for STC Intercom about wikis and technical documentation as discussed in my previous post. In about two years of my interest in the topic, I have only discovered a handful of examples of wikis used for end-user documentation for a technical product. And sometimes I even stretched the term “technical […]

June 26, 2007 by annegentle

Wiki for tech pubs – ready for main dish status? Or still undercooked or side dish material?

I’ve been doing some research for an article for the STC Intercom based on the interview I did with a friend of mine who does maintenance on the MOTO Q wiki. The article will come out this fall and I can’t wait to see if any rousing discussion appears on the STC forums. In the […]

July 25, 2006 by annegentle

Found a Microsoft tech writing blog

Tech pubs at Microsoft, one blogger’s view In addition to being an interesting view into tech pubs at Microsoft, the blogger talks to MSDN Wiki product managers. So I wanted to be sure to point to Harry Miller’s Technical Writing Blog. A few weeks ago he posted a podcast where he interviewed Molly Bostic, who […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]