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August 15, 2008 by annegentle

Darwin Information Typing Architecture (DITA) reading list

Here’s a reading list for DITA materials when you’re just getting started. I’ve been fielding some questions via email and IM about DITA lately, and pulled this blog post out of my drafts. I hope it’s helpful. Learning more about DITA http://justwriteclick.com/2006/05/18/learning-more-about-dita/ Getting started with DITA http://justwriteclick.com/2007/04/12/getting-started-with-dita/ Structured writing, structured documentation http://www.mbwest.com/Rants-and-raves.htm BMC Case Study […]

July 17, 2008 by annegentle

Publish a Word outline using Author-it

At ASI, we’re working on book skeletons while we do task analysis for new documentation or feature updates that may change the way users do their work with iMIS. So, to get early feedback, we wanted a way to publish an outline of that skeleton book with no page numbers, but headings and subheading levels […]

July 15, 2008 by annegentle

The art – and instinct – of productivity

I just completed David Allen’s excellent book, Getting Things Done:The Art of Stress-Free Productivity. I found that some of his tips I do instinctively, yet perhaps not yet naturally, but this book helped me apply practical principles to time management. Plus, he shows us that it’s not always easy to get to “what is the […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]