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January 14, 2019 by annegentle

GitHub Pro account or GitHub Free account for Technical Writing

Should I downgrade or upgrade my GitHub account, now that the free tier has unlimited private repositories? I could save seven dollars a month, 84 dollars a year. I looked into this question for myself, and didn’t get enough info from the pricing page at github.com/pricing when the change was first announced. So, I logged a […]

October 7, 2017 by annegentle

How Cisco Uses DevOps-friendly Publishing for Dev Docs

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

September 20, 2017 by annegentle

Podcast interview talking about docs as code with Ellis Pratt of Cherryleaf

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]