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June 20, 2008 by annegentle

Check her out!

Here’s my interview for GirlStart, highlighting a technical communication career for the “Check her out!” section of their website. The toughest question for me was the last one! GirlStart is a non-profit based in Austin that empowers girls in math, science, and technology. I was pleased to be able to say what a great career […]

February 1, 2008 by annegentle

Find your user’s vocabulary and use his or her key terms as keywords

I just used this “trick” to find out what job titles are relevant for some of the task analysis we’re doing while writing new materials. I think it helps you get into your user’s shoes and also realize the value that your software or hardware product brings to those who decide to become an expert […]

January 24, 2008 by annegentle

Adding Google Analytics to your Author-it generated HTML pages

I’m learning about Author-it’s HTML templates today, and how to insert Google Analytics code (or any other code, really, such as adding an automatically updating variable for “Last modified by” with user or date information.) But my task today was to insert Google Analytics code. (As a prerequisite note, we already have all our documentation […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]