writing | Just Write Click

November 9, 2011 by annegentle

DocBook, ePub, Hackathon, What More Could You Ask For?

This Friday, on 11/11/11, the Austin Rackspace office is holding a Hackathon. The projects range from “fix the arcade game” to “install notification system to indicate availability of the men’s room” to my pet hack project, “create epub output for Rackspace and OpenStack manuals.” Here’s a short introduction about making epubs from the FLOSS Manuals […]

November 2, 2011 by annegentle

Fabric Welding and Costume Making

At Rackspace we get these great email threads due to an email list designated for “fun” at each core location. One of these such email threads started with a guy asking if any other guys do sewing – and wondering where he could learn to sew on projects that were gender-neutral? He wasn’t going to […]

October 16, 2011 by annegentle

Wiki Best Practices from Wikia Content Team

I found this great set of best practices for wikis on the Wikia site. They host 275,000 wiki sites on all sorts of topics, and truly want to help people reach the most potential with their wiki by offering guidance. One of the pages lets admins of a Wikia wiki ask the Content Team for […]

« Previous Page

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]