I like to think about the future of documentation, ruminating on future processes, interactions, and tools. Yet this past week at the OpenStack Conference I was faced with the reality of the future of documentation as a storage device for knowledge. A long-term storage device, as in, 20 years from now, people (scientists, to be […]
Observations from the Open Help Conference
I attended the Open Help Conference in lush, green, over-20-inches-of-rain Cincinnati over the weekend and learned so much. I wanted to share my observations in a longer format than the 140 characters I used sporadically during the conference. First of all, if you want to read through the presentations, we’ve gathered them on the Open […]
Crowdsourcing Inquisition
I consider myself a curious person. I was constantly questioning as a kid, much to the chagrin of my fifth grade teacher. I recall that he wrote in my yearbook, “Keep asking questions, but when you ask, listen and learn.” How fortunate I could become a professional technical writer, where curiosity and asking “how does […]