Last spring I wrote up a blog entry pointing out some additional technical documentation wikis to add to a list I had in my “Wiki-fy Your Doc Set” presentation. A recent Twitter request asking for technical documentation wiki examples brings me back to both lists to try to compile an even longer, more updated list. […]
Going into Listening Phase
I’m going into a listening phase for a client, where I observe their customers and partners habits online. I thought I’d write up some of my techniques. The overarching task is listed as “Set up a monitoring system for “listening” to the social media participation by customers or partners.” The deliverable for this monitoring system […]
Compact Information and Bugs (Not the Software Kind)
Bug vacuums are a big hit in our house this month. I’m such the mom of boys, huh? I like the bug vacuums because the bugs aren’t harmed and we can see them up close. Plus, it’s not a terribly loud activity. The bug vacuum hums and the boys just have bouts of mild shouting […]