writing | Just Write Click

October 20, 2009 by annegentle

Notes from WebWorks RoundUp 2009

I attended two days of the WebWorks Roundup here in Austin this week and served on a few panels. I enjoyed signing books as every attendee got copies of books from XML Press. It had featured speakers like Tom Johnson and Stewart Mader as well as sessions with Lisa Dyer and Alan Porter to name […]

September 24, 2009 by annegentle

Corporate collaborative authoring

At FLOSS Manuals, we have been using a method called a Book Sprint – collaborative authoring, one week at a time. In fact, Google’s “Summer of Code” project has sponsored two of these sprints. The latest was just this month for a completely open source video format called Ogg Theora. The sprint got a mention […]

September 17, 2009 by annegentle

Talking to Ellis Pratt about Conversation and Community

I spoke with Ellis Pratt with Cherryleaf in London from my home in Austin for a video interview last week, and the shortened version is available online now. He had many good questions, ones that I enjoy discussing all the time, such as the future of our profession. One good one was “What will user […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]