writing | Just Write Click

July 21, 2009 by annegentle

Elsewhere on the web…

I have neglected to excerpt and link to some of my posts from the Duo Consulting blog. I’ve taken a break from writing for them for a few months while finalizing my book, but looking back at these posts, I wanted to share them with my readers! So here goes. It Ain’t All Business: Using […]

June 25, 2009 by annegentle

Conversational robots

Move over qmail mailer-daemon*, Little MOO from moo.com is my new favorite polite responder. Check out the auto-response I received after asking their support team a question using their webform. New favorite polite robot responder: “Remember, I’m just a bit of software, so please don’t reply to this email. You’ll find our Service Agents far […]

June 2, 2009 by annegentle

Progress on the Conversation and Community book

The final details for my book, Conversation and Community: The Social Web for Documentation, are coming together. Lots of news to report, so here goes. I’m so excited to announce that Eliot Kimber has agreed to use my book for the DITA for Publishers project, taking the content from Adobe InDesign to DITA. Tom Johnson […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]