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May 16, 2009 by annegentle

Social weather in online communities

Social weather in online communities

I’m writing this as the rain falls down in Austin, Texas. I’m learning that with practice, you can learn the ebb and flow of a conversation and become a meteorologist for the “social weather” that’s ongoing in a community. For an example of social weather, do what Clay Shirky describes in his description of the […]

Filed Under: social media, techpubs, wiki, writing Tagged With: community, groups, networking, social networking, social web, wiki

April 27, 2009 by annegentle

Climb collaboration levels with me in Atlanta

Climb collaboration levels with me in Atlanta

Photo courtesy lollaping I finished my presentation about Climbing the Levels of Collaboration for the Collaboration Institute at the STC Summit and I’m so excited about it I can’t stand it! True confession: I was up until 1:00 AM finishing it up and uploaded it quite late. I found this great collaboration exercise that I’ve […]

Filed Under: DITA, OLPC, social media, techpubs, tools, Uncategorized, wiki, writing Tagged With: presentation, slides, social media, social networking, STC, stc09, technical writing, techpubs, wiki

March 11, 2009 by annegentle

Stories from SXSWi 2008 – Future of Volunteerism

I can’t believe it, but SXSW Interactive rolls around again this weekend. I found still-unpublished notes from last year’s Future of volunteerism, Adapt or Die session. Woops! They’re sloppy but fun to revisit so I’ll go ahead and post. Virtual Relay for life – awareness, advocacy, fundraising running in parallel, not a replacement complementary – […]

Filed Under: social media, writing Tagged With: microvolunteer, volunteer, volunteering

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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