writing | Just Write Click

April 18, 2008 by annegentle

Wiki as online help source

A response to the question, Wiki-to-Help? on the Help Authoring Tool Yahoo Group. One of our test engineers (and the lead developer of our company wiki) just approached me with the idea of using our company’s internal wiki as the central repository for all company material and using it to generate online help. I’m following […]

April 17, 2008 by annegentle

Building a DITA-Wiki Hybrid

The April 2008 issue of the STC Intercom magazine is dedicated to DITA (Darwin Information Typing Architecture). I’m pleased that the Building a DITA-Wiki Hybrid article that I co-authored with Lisa Dyer and Michael Priestly is available online for free to anyone, STC member or non-member. The article discusses these three ideas for merging DITA […]

April 4, 2008 by annegentle

Technical writers and conversations

I’m continuing my musings on connected conversations and tech pubs since there were such great comments and conversations going on with it. I had an “ah ha” moment at SXSW Interactive, when one of the social media metrics panelists Rohit Bhargava said he sees three areas or channels for measurable conversations – Public Relations, Marketing […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]