writing | Just Write Click

March 12, 2008 by annegentle

Amazing conversations and meeting amazing people at SXSW Interactive

South by Southwest Interactive is a big web design/blogging conference in downtown Austin. There are thousands of people here for it in 2008. It’s crazy busy. The latest excitement was in a friend’s panel where people tried to stage an uprising on both Twitter and in the meebo room at meebo.com/sxsw, set up specifically for […]

February 22, 2008 by annegentle

Upcoming Austin XO User Group Meeting Saturday 2/23

Hey, that’s tomorrow! Sorry for the late post. I have reserved the Spicewood Springs library branch meeting room from 10-11AM Saturday February 23rd. I couldn’t get a weeknight reservation there, but we could work our way around north, central, and south pretty easily for future meetings. We’ll try it and see. The library has a […]

February 13, 2008 by annegentle

Can DITA train writers? Or does it require too much programming?

DITA for writers (content creators) I just did a search on amazon.com for books for beginning technical writers and also to investigate what books are being written for our profession and for others wanting to start in our profession. I came across a book called Writing Software Documentation: A Task-Oriented Approach that suggests three categories […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]