writing | Just Write Click

April 21, 2017 by annegentle

How Balsamiq Solved Static Site Challenges with Code

Leon Barnard from Balsamiq wrote up a great series of challenges and solutions for the docslikecode.com website. His lessons learned are super helpful for all of us: Challenge #1: Documenting multiple product versions Challenge #2: Adding play/pause to animated GIFs Challenge #3: Giving the list pages a makeover He summarizes the series best in his […]

April 6, 2017 by annegentle

How Symantec Embedded a Tech Writer on a Developer Team

In this case study on docslikecode.com, Jennifer Rondeau shares her story of gaining the trust of her developer coworkers so that she could edit code comments for a remote management web service at Symantec. This is an excellent, in-depth piece, and I really appreciate her writing it up to share. While Jennifer was writing up […]

March 24, 2017 by annegentle

How Pantheon Moved their Docs to GitHub

Check out this great case study by Rachel Whitton, Technical Content Editor at Pantheon. Their product is a website management platform for WordPress and Drupal and the case study is available on docslikecode.com. I love how eager and willing Rachel is to share her story with other practitioners who are wrangling content with these tools and […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]