I had high expectations for Ginny Redish’s talk at STC this year, and she did not disappoint. It was wonderful to have my ideas about conversation and technical communication vetted and couched in academic terms such as linguistics, pragmatics, and so forth. Here are my notes. Please let me know if this is useful to […]
Can online help show “read wear?”
I’ve been re-reading Jakob Nielson’s Participation Inequality essay on useit.com, and the suggestion to some how show wear marks on content struck me this evening for some reason. I guess it’s because I’ve been working on Drupal recently, and discovered that Drupal documentation contains site recipies in the Drupal Handbook. What a nifty idea. Stick […]
Finding and following conversations – applicable for technical writers?
Bryan has the following ideas for finding and following conversations, and I think these are quite applicable to our role as technical writer also. The only item I find wanting in his post is – what keywords do you use? My initial ideas are: product name, keywords for the problems and solutions that your product […]