analytics | Just Write Click

January 28, 2011 by annegentle

The Data Transaction

Several times lately I’ve caught myself over-thinking just a bit while typing online. For example, just this week I typed in a tidbit of info, an answer to a question, as a reply on a friend’s status update in Facebook, only to delete it without clicking the Reply button. Once it was in response to […]

September 1, 2010 by annegentle

Web Analytics for Technical Documentation Sites

I’m studying different help sites and applying web analytics. I wanted to write up some of the processes, potential wins, and possible short comings of web analytics for technical communication. When I spoke with a few Google technical writers at the STC Summit, one of them confirmed that their performance reviews include a web analytics […]

June 16, 2010 by annegentle

Businesses and Social Media – Insights from the Door64 TechFair

Today’s Technology Tools and Social Media for Growing Business was the title, and this session was the last one for Tech Fair, and the Panelists and their company names form an impressive lineup: Doug Whatley – Human Capital Consultant, moderator Scott Ingram – Sales Director, Bazaarvoice / Founder, Network-In-Austin Julie Niehoff – ConstantContact Dave Evans […]

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]