Austin | Just Write Click

October 4, 2007 by annegentle

The “Quick Web” for Technical Documentation

I’m happy to report that my article about using wikis for technical documentation was published last week in the STC Intercom. A PDF my article is available for anyone to download, STC member or STC non-members alike. I’ll be giving a presentation about wikis for technical documentnation to the STC Austin community on Tuesday November […]

July 14, 2007 by annegentle

First work week round up

My employer, ASI, gives employees three hours a month to use to do volunteer work of your choice, and I’m busy thinking up ways to use that time. After Hurricane Katrina, I spent a half day at the Capitol Area Food Bank, using some hours that BMC gave to employees to spend their time helping […]

May 5, 2006 by annegentle

Municipal wireless access

I love living in Austin even more now, they’ve added city blocks worth of wifi access Right before the World Congress on Information Technology commenced last week, Austin mayor Will Wynn pushed a big white button in front of a coffee shop downtown, and 28 wifi access points gave access to an area extending from […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]