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April 9, 2009 by annegentle

Author-it migration to version 5

Here’s a report from the acceptance testing we’ve done to go from Author-it 4.5 to 5.x. I don’t know if anyone else had difficulty understanding the best migration strategy, but I thought I’d talk about my misunderstanding in case it helps others. At one point, we thought it might be a good idea to take […]

Filed Under: techpubs, tools Tagged With: author-it, CMS, content, migration

February 10, 2009 by annegentle

Author-it and MadCap Flare comparison

I’ve had more than a few questions asking for a review of Author-it or MadCap Flare or a comparison of both. So I decided to do some homework. Initially, I wasn’t sure why they are categorized together. Is it due to the price point? Or is it due to the single-sourcing all-in-one software package aspect? […]

Filed Under: techpubs, tools Tagged With: author-it, AuthorIT, Framemaker, help authoring, Help Authoring Tool, MadCap Flare, single sourcing, user assistance, Word

January 15, 2009 by annegentle

Author-it Table Of Contents expansion

Author-it Table Of Contents expansion

My co-worker Melissa Burpo (yep, I interviewed her before she was my co-worker) has solved a nagging problem with the HTML output from Author-it. The Table of Contents would always lose your place when you expanded one of the TOC items – instead of “keeping your place” vertically, it scrolls your view to the top […]

Filed Under: techpubs, tools Tagged With: author-it, AuthorIT, cookie, Javascript, scroll, table of contents

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More reading

Bubble graph showing sources of developer support data

I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]

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