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December 3, 2008 by annegentle

Corporate blogs learning from reviewers

Diane Wieland has a great post at the Duo Consulting blog called Free Expert Blogging Advice that points to the Fortune 500 Business Blogging Wiki. In the blog entry she encourages bloggers to learn from the reviews of blogs using a standard set of criteria found at Business and Blogging. They say: Good Blogs will […]

June 5, 2008 by annegentle

STC2008 – Engaging diverse audiences with screencasts, wikis, and blogs

Two Sun microsystems writers from southern Cal Gail Chappell gail.chappell@sun.com Cindy Church cindy.church@sun.com “Change is inevitable – except from a vending machine.” Robert C. Gallagher (author) Audience – college age developers, industry-savvy developers working in the workforce coding enterprise apps Documented NetBeans Ruby – tool for creating Ruby language programs, part of Netbeans integrated dev […]

May 22, 2008 by annegentle

Finding and following conversations – applicable for technical writers?

Bryan has the following ideas for finding and following conversations, and I think these are quite applicable to our role as technical writer also. The only item I find wanting in his post is – what keywords do you use? My initial ideas are: product name, keywords for the problems and solutions that your product […]

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I’ve been thinking a lot about developer support at Cisco recently, especially for the way the world works today with multiple cloud providers. This post is a re-publish of my talk from over five years ago, but the techniques and tools for listening and helping others are still true today. At Rackspace, we watched several […]

Cisco DevNet is our developer program for outreach, education, and tools for developers at Cisco. From the beginning, the team has had a vision for how to run a developer program. Customers are first, and the team implements what Cisco customers need for automation, configuration, and deployment of our various offerings. Plus, the DevNet team […]

I had a great talk with Ellis Pratt of Cherryleaf Technical Writing consulting last week. Here are the show notes, full of links to all the topics we covered. Podcasts are great fun to listen to and participate in, if a bit nerve-wracking to think on your feet and make sure you answer questions succinctly […]

At the beginning of this year, I worked hard to summarize my thoughts on API documentation, continuous publishing, and technical accuracy for developer documentation. The result is an article on InfoQ.com, edited by Deepak Nadig, who also was forward-thinking in having me speak to a few teams at Intuit about API documentation coupled with code. Always […]